ING: Capturing Agility Via Scrum at a Large Dutch Bank

For reasons of competitiveness the delivery of IT services of Amir Arooni's department (CIO of the Solution Delivery Center for Channels at ING NL) needed fundamental improvements. A small project revealed that the existing, waterfall, working methods and organization structures of the channels delivery center were no longer viable. Driven by a clear sense or urgency ING turned on to the path of agility via Scrum.

Amir Arooni, Gunther Verheyen take a look at how this was achieved.