Delighting Vodafone Turkey's Customers Via Agile Transformation

Vodafone is one of the world's leading mobile communication providers operating in more than 30 countries and partner with networks in over 50 more. Incorporated by the Vodafone Group, Vodafone Turkey, founded in 2006, that is Turkey's second largest mobile communication company since 2014, provides services to 20.4 million subscribers. As the second biggest direct international investment of Turkey, Vodafone TR’s investment has exceeded 12 billion Turkish Liras since 2006. Currently Vodafone TR has more than 3300 employees, 1200 retailer stores and 43K stakeholders. Vodafone TR, whose goal is to promote Turkey to the global league in mobile communications, will continue to inspire and lead the digital transformation of Turkey.

Telecommunication industry in Turkey is highly competitive and it emphasizes Time to Market (T2M) pressure. Therefore, inside the Vodafone TR IT, Agile transformation has started to shorten T2M and enhance quality in order to be able to provide competitive advantage to the business. Under this vision, Agile transformation inside Vodafone TR IT has been set as three steps.